Below are some common questions and issues players may experience on our site. If you are experiencing issues, you will probably find the answer you're looking for here.
Table of Contents
- How do I reset my password?
- Why do I have to log in to Play Eldorado?
- How do I log in to Play Eldorado?
- How do I register for Play Eldorado?
- Why do I have to register or log in to buy credits?
- I spent all my credits. How can I get more credits to play?
- When will I be able to play more games?
- Why are my credits zero when I log out?
- What is a leaderboard?
- What are levels?
- How do I unlock more games?
- Still need Help?
How do I reset my password?
Click here to reset your password.Back to Top
Why do I have to log in to Play Eldorado?
Well, you don't have to, but when you log in, you will be able to receive free credits for play every 4 hours, save the games you've unlocked, save your level, compete on leaderboards, and buy additional credits if you want to play longer, just to name a few.Back to Top
How do I log in to Play Eldorado?
To log in, click on on the "Log in" link or button and enter your email and password, the same ones you submitted when registering. If you can't remember your password, click here and we will help you recover it. Before you can log in you must register first.Back to Top
How do I register for Play Eldorado?
In order to be able to log in to Play Eldorado you must register first. Registering for Play Eldorado is easy and free! Simply enter your email and chose a password - and you're done. Now you can log in using your email and password.Back to Top
Why do I have to register or log in to buy credits?
When you buy credits, we need to be able to deposit those credits into your account so they don't get lost and so that you can use them. Your account is created by registering and logging in.Back to Top
I spent all my credits. How can I get more credits to play?
You can get more credits to play in two ways - Every 4 hours you receive free credits, but you must be logged in. You can also purchase more credits using your credit card.Back to Top
When will I be able to play more games?
We're always working on adding more games to the Play Eldorado. We plan to release a new game once a month.Back to Top
Why are my credits zero when I log out?
Every new visitor to the Play Eldorado gets 50,000 free credits to be able to try games. Once you try Jungle Wild and like it, you're invited to register an account. After you register and log in, you get 10,000 free credits periodically, which are deposited into your account. You also gain XP and advance to higher levels to unlock more games. If you log out when you're done playing, you will see zero credits in your credit meter because you don't need credits to try games any more - because you already have an account.Back to Top
What is a leaderboard?
Leaderboard is a list of players ordered by the highest win in any of the games. It's a fun way of seeing who is doing well.Back to Top
What are levels?
Levels indicate how far you advanced while playing. The higher the level, the more experienced you are and the more games you have unlocked. As you advance through levels, your bet amount increases.Back to Top
How do I unlock more games?
The more you play and bet, the higher your level gets. A new game is unlocked every five levels. E.g. at level 5, level 10, level 15, etc.Back to Top
Still need Help?
If you haven't found a helpful answer on our help page, please use our contact form to get in touch with us by clicking here.Back to Top
Forgotten your password? Enter your email address below, and we'll email instructions for setting a new one.
Password reset successful
We've emailed you instructions for setting your password to the email address you submitted. You should be receiving it shortly.
Congratulations, you have received an additional credits!
Please remember your password – because you will need it to log in to Play Eldorado.
Out of Credits
To continue playing please purchase more credits.
You purchased 800 Credits for $4.99
We've added 0 Points $0 in Comps to your Crescent Club Account!
Your Loyalty Points Balance
YOU MUST LOG IN TO BUY CREDITS
Login or register to buy credits, because credits need to be deposited into a valid account.
SAVE YOUR PROGRESS, GET FREE CREDITS & UNLOCK MORE GAMES!
Login or register to save your progress and continue to unlock more of your favorite casino games!
Something went wrong and we were unable to complete your purchase.
YOU MUST LOG IN TO TEMPORARILY UNLOCK GAMES
Login or register to temporarily unlock games, because unlocks must be tied to a valid account.
YOU MUST LOG IN TO UNLOCK GAMES
Login or register to unlock games, because unlocks must be tied to a valid account.
Level Up to Unlock!
You will be able to play at level 0.
You have been awarded an additional credits!
Your bet per line has increased!
Your free bonus increased to !
When you reach level your free bonus will increase to !
Share via Email!
Send an email to a friend with a link to Play Eldorado!
Thanks for spreading the word and we hope you continue enjoying your experience!
Free Credits Awarded!
You've been awarded credits!
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Build Number: NOT SET
Build Date: 2017-01-18 12:12